Eastern Mechanical Services, Inc. — Effective September 2026

Our Commitment to Your Privacy
Eastern Mechanical Services, Inc. (“EMS”) respects the privacy of our customers, website visitors, and job applicants. We use physical, electronic, and managerial procedures to safeguard the security and integrity of the personal information we hold. All EMS employees, agents, and contractors with access to personal information are required to protect it in accordance with this policy.

Information We Collect
We collect personal information that you provide to us directly, including:

• Customers: names, company names, service addresses, email addresses, phone numbers, and billing information provided in the course of scheduling, performing, and invoicing our services.
• Job applicants: names, email addresses, phone numbers, work history, and résumés submitted through the employment forms on our website.
• General inquiries: any contact information you include when you email or call us.

How We Use Your Information
We use personal information only for the purpose for which it was provided, including responding to inquiries, scheduling and dispatching service, performing and invoicing work, communicating about your account or job, and evaluating employment applications. We do not sell personal information.

How We Share Your Information
We share personal information only with service providers who help us operate our business, such as our scheduling, dispatch, billing, website hosting, and security providers, and only as needed for them to perform services on our behalf. We may also disclose information when required by law. Our website logs generate non-identifying usage statistics, such as the number of visits, which are used internally and by our website hosting and security providers to maintain the site.

Text Messaging (SMS)
Eastern Mechanical Services, Inc. will be collecting opt-ins verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be verbally informed that ‘Message and data rates may apply’, ‘Message frequency may vary’, and they can ‘text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.’ They will also be informed that their information will not be shared with third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or call us at (203) 792-7668. See our Terms & Conditions for full details of our text messaging program.

Cookies
A cookie is a small amount of data sent to your browser from a web server and stored on your device. EMS uses non-identifying cookies to make site navigation and forms easier to use. You can still use our site if your browser is set to reject cookies. Our cookies do not collect personal data.

Children’s Privacy
EMS does not knowingly collect personal information from children under the age of 13, and no part of our website is designed to attract anyone under 13.

Reviewing or Updating Your Information
To review, correct, or request deletion of personal information we hold about you, contact us at info@emsinc.us. Please let us know how you originally provided the information so we can locate it efficiently.

Questions or Concerns
Eastern Mechanical Services, Inc.
97 Willenbrock Road, Oxford, CT 06478
(203) 792-7668 • info@emsinc.us

Mission statement: “Compelled by Christ’s Sacrifice Serving Others With Utmost Quality Is Our Chief Concern”